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Our Auto Sentry, Tunnel Master, Tunnel Master Jr., and Lube Master
products are supported by a 1-Year Hardware, Software, and Technical
Support Warranty*.
1-Year Hardware*
- For a period of one year starting on the
Hardware Installation Date, Innovative Control Systems warrants that
the Hardware shall be free from defects in material, workmanship, and
operating failure from ordinary use. Innovative Control System's
obligations will be limited to adjustments, repairs, and parts
replacement necessary to maintain the Hardware in good working order
during the one-year period.
- This warranty and the liability of Innovative Control Systems are
conditional upon the CUSTOMER's proper use, management, and supervision
of the Hardware. No warranty shall extend to Hardware, which has been
repaired or altered by any person other than authorized service
representatives of Innovative Control Systems. Additionally, no
warranty shall extend to Hardware if repair is required as a result of
CUSTOMER's failure to maintain a suitable installation environment or
if repair is required due to accident or disaster. The above Warranty
applies only to Hardware manufactured by Innovative Control Systems and
set up by authorized service representatives of Innovative Control
Systems. For all other hardware, the individual manufacturer's warranty
shall preside.
1-Year Software*
- Innovative Control Systems warrants
that they have valid title to the Application Software, free of all
liens, encumbrances, transfer restrictions and claims of others.
- Innovative Control Systems warrants that for a period of one year
starting on the Software Installation Date, the Application Software
will perform the functions and conform to the specifications described
in the Tunnel Master brochure that has been delivered to CUSTOMER.
Except as otherwise provided herein, during the Warranty Period,
Innovative Control Systems shall promptly provide, at no charge to the
CUSTOMER, corrections, modifications, or additions to the Application
Software where the CUSTOMER promptly notifies Innovative Control
Systems in writing of any errors in the Application Software.
- The CUSTOMER shall assist Innovative Control Systems in identifying
the circumstances in which any such errors are discovered and, if
requested by Innovative Control Systems, shall document the existence
of the same. Both parties acknowledge that due to the complex nature of
computer software, such as the Application Software, certain errors are
virtually impossible to correct or would require an inordinate amount
of time and money to correct. If Innovative Control Systems, in its
reasonable judgment, determines that any error reported by the CUSTOMER
falls into such category, Innovative Control Systems shall have no
obligation to make such corrections.
- If any errors are determined to have arisen by reason of the
CUSTOMER’s errors or negligence, including, without limitation, the
failure to use and operate the Application Software in accordance with
Innovative Control Systems’ specification, the CUSTOMER shall
compensate Innovative Control Systems for any services performed to
correct such problem at the Innovative Control Systems’ then current
rates for such services, and CUSTOMER shall reimburse Innovative
Control Systems for all expenses incurred in connection with the
performance of such services.
- The above software warranty applies only to The Auto Sentry, Tunnel
Master, Tunnel Master Jr., and Lube Master Application Software and
does not extend to other software such as Accounting or Word Processing
software that may be packaged with The Auto Sentry, Tunnel Master,
Tunnel Master Jr., and Lube Master Application Software at the
customer’s request.
1-Year Technical Support*
- Innovative Control Systems will provide a year of technical support by phone starting on the Software Installation Date.
- Technical Support will be limited to The Auto Sentry, Tunnel
Master, Tunnel Master Jr., and Lube Master Application Software and
Hardware only and not third party software, hardware, or car wash
equipment that may have been packaged with The Auto Sentry, Tunnel
Master, Tunnel Master Jr., and Lube Master or purchased separately by
the CUSTOMER.
* This is a shortened, easy to read interpretation of the
original Auto Sentry, Tunnel Master, Tunnel Master Jr., or Lube Master
Warranty contained in the official Purchase Agreement. For detailed
warranty information, please refer to the Purchase Agreement.
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